Discuss your OTSERVICE & SUPPORT
A clear response.
A practical next step.
When your OT equipment needs attention, know whom to contact and what happens next.
For equipment purchased through Medicare Manage.
WHAT HAPPENS NEXT
One clear step.
Then the next.
Response, assessment and part delivery each have their own scope. Explore the process one step at a time.
A CLEAR FIRST CONTACT
Know whom to contact.
Any time of day.
For equipment purchased through Medicare Manage, we respond to service requests within one hour, 24/7. Share the equipment model, your hospital location and a short description of the issue.
The one-hour commitment covers the service response. Repair timing depends on assessment.
Talk through a service issueFor equipment purchased through Medicare Manage.
Assessment and repair follow the service response.WORK THROUGH THE ISSUE
Start with the issue.
Agree the next step.
Send a one-minute video explaining the issue on WhatsApp. We arrange a video call with your local biomedical technician or electrician to work through it.
Repair timing depends on the issue and the work required. If you do not have a local technical contact, discuss the arrangements with the team before ordering.
Talk through a service issue- 01Share a short video.
A one-minute recording of the equipment issue.
- 02Join a technician call.
With your local biomedical technician or electrician.
- 03Review the required work.
Discuss the repair, any part required and applicable charges.
WHEN A PART IS REQUIRED
Confirm the part.
Then start the clock.
Once the required replacement part is confirmed, Medicare Manage guarantees delivery within India in 24–48 hours by air.
The window starts at required-part confirmation and covers part delivery. Repair completion depends on the issue and the work required.
Talk through a service issueBy air · Within India
- Required replacement part confirmed
- Part delivery within the stated window
WARRANTY & CHARGES
Know what is covered.
Confirm what applies.
Warranty duration, coverage and exclusions are specific to the ordered equipment. Review the terms with the team before ordering.
01Covered warranty issuesHandled without charge.
Confirm the warranty duration, coverage and exclusions for your ordered equipment. The applicable equipment-specific terms need to be agreed with the team.
02Outside warrantyReplacement parts supplied at cost.
At-cost pricing refers to the replacement part itself. Review the part price and any applicable freight or technician-visit charges separately with the team.
03Before you orderAgree the terms for your equipment and location.
Review warranty duration, coverage, exclusions and how a claim is handled. Discuss delivery, installation, handover, training and support arrangements for your hospital location. For destinations outside India, confirm destination-specific arrangements with the team.
A CLEAR POINT OF CONTACT
Your equipment.
Medicare Manage support.
Medicare Manage is your contact for equipment selection, procurement and the service process described here.
About Medicare ManageAbout these support terms
These service commitments apply to equipment purchased through Medicare Manage. Confirm the warranty terms for your equipment and support arrangements for your hospital location with the team.
HERE WHEN YOU NEED US
Start with the issue.
We’ll work through it.
Have your equipment model and hospital location ready. A short video can help the team begin the assessment.
Prepare a service requestReview an editable draft here. Nothing is sent automatically.
MEDICARE MANAGE TEAM
+91 99100 74060medicaremanage@Baner, Pune · Whitefield, Bangalore
Planning a purchase? Discuss supportReview service arrangements for your location before ordering. International arrangements need destination-specific confirmation.